If you would like to cancel your order, please contact us with any order amendments or cancellations within 24 hours of the order being placed.

Whilst we try to accommodate for customers' requests on order amendments or cancellations where possible, our main priority is quickly processing orders for dispatch to customers and therefore a cancellation may not be possible if you submit a request after the 24 hour time frame from your order being placed.

If the cancellation is not possible and an item(s) is no longer required, please send the item(s) back to us in line with our returns policy.

Yes. It is vital to us that you can purchase from BEE & ROE in complete confidence. We use SSL on all transactions online, the most advanced site security available. It provides all the protection and assurance you need to make any transactions and all personal data you provide is protected privately and securely. For more information please refer to our privacy policy.

If, on the rare occasion, your order arrives and your product isn't in perfect condition, please contact us within 48 hours of receipt. 

We will require the following information to enable a member of our Customer Care team to advise on the best solution:

• Your order number
• Details of the damage e.g. broken, chipped
• Images of the damaged/faulty item
• Images of the inner and outer packaging that has been used to protect the item

Kindly note that without the correct information, we may not be able to assist you with a solution or investigate the issue. Failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement. BEE & ROE is happy to offer a replacement on any damaged items at our expense if they have been reported within the 48 hour timeframe of delivery.

Delivery times are estimated to be between 3-5 days.

For more information on a specific product and the estimated delivery time, please email hello@beeandroe.com.

All order over £60 are free of charge, otherwise £3.99.

Unfortunately we do not currently post items overseas.

If you are not completely satisfied with your order, you can return it within 14 days of receipt.

Please visit our returns page for information on how to return.

We will notify you once we have received and inspected your returned item(s). Once received, we will notify your whether your refund was approved or not.

Once approved, your refund will be process and funds will be returned back to your original payment method.

Please remember it can take a few days (especially on the weekend) for your bank or card company to process and complete the refund.

Besides damaged or faulty products, we are unable to exchange items.

If you no longer want your item(s), please submit a return request and make a new purchase for the desired item(s).

We accept all payment methods shown in the website footer for purchases made online